Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your data.
Quick Overview
- • We only collect data necessary to process your orders and improve our service
- • We never sell your personal information to third parties
- • You can request to see, update, or delete your data at any time
- • We use industry-standard security measures to protect your information
Information We Collect
Personal Information
- Contact Details: Name, email address, phone number
- Billing & Shipping: Addresses for order processing and delivery
- Payment Information: Processed securely by Stripe (we don't store card details)
- Order History: Purchase records for customer service purposes
Technical Information
- Website Usage: Pages visited, time spent, browser type
- Device Information: IP address, device type, operating system
- Cookies: Small files to improve your browsing experience
How We Use Your Information
Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Arrange delivery and handle returns
- • Provide customer support
Service Improvement
- • Improve our website and services
- • Analyze usage patterns
- • Prevent fraud and abuse
- • Comply with legal requirements
How We Protect Your Data
Encryption
All data is encrypted in transit and at rest using industry-standard SSL/TLS protocols.
Secure Storage
Data is stored on secure servers with restricted access and regular security audits.
Limited Access
Only authorized personnel can access your data, and only when necessary for service delivery.
Your Rights (GDPR)
Access & Control
- • Right to Access: Request a copy of your data
- • Right to Rectification: Correct inaccurate information
- • Right to Erasure: Request deletion of your data
Processing Rights
- • Right to Portability: Transfer your data elsewhere
- • Right to Object: Opt out of certain processing
- • Right to Restrict: Limit how we use your data
Cookies & Tracking
We use cookies to improve your browsing experience and analyze website performance. You can control cookies through your browser settings.
Essential Cookies
Required for website functionality
Analytics Cookies
Help us understand usage patterns
Preference Cookies
Remember your settings and choices
Questions About Your Privacy?
If you have questions about this privacy policy or want to exercise your rights, contact us:
Email: Sales@SplendidCasa.uk
Phone: 0207 101 3408
Address: London, UK