Terms & Conditions
Please read these terms carefully before using our services or making a purchase.
Key Points
- • By using our website, you agree to these terms
- • We reserve the right to refuse service for any reason
- • All prices include VAT where applicable
- • Returns accepted within 30 days in original condition
Agreement to Terms
By accessing and using the Splendid Supplies website, placing orders, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
These terms apply to all visitors, users, and customers of Splendid Supplies, operating from London, UK.
Products & Services
Product Information
- • We strive for accurate product descriptions and images
- • Specifications may vary slightly from descriptions
- • Colors may appear different on various screens
- • We reserve the right to discontinue products
Pricing & Availability
- • All prices are in GBP and include VAT where applicable
- • Prices may change without notice
- • Product availability is subject to stock levels
- • We reserve the right to limit quantities
Orders & Payment
Order Process
- Add items to your cart and proceed to checkout
- Provide accurate billing and shipping information
- Review your order and complete payment via Stripe
- Receive order confirmation via email
- Your order will be processed within 1-2 business days
Payment Terms
- • Payment is processed securely by Stripe
- • We accept major credit and debit cards
- • Payment must be received before order dispatch
- • We reserve the right to cancel orders for non-payment
- • Fraudulent orders will be reported to authorities
Returns & Refunds
30-Day Return Policy
Conditions for Returns:
- • Items must be unused and in original packaging
- • Returns must be initiated within 30 days
- • Original receipt or order confirmation required
- • Customer pays return shipping unless item is defective
Refund Process:
- • Contact us for return authorization
- • Return items to our specified address
- • Refunds processed within 5-7 business days
- • Refunds issued to original payment method
Limitation of Liability
Important Legal Notice
Our liability is limited to the purchase price of the product. We are not liable for:
- Indirect, consequential, or special damages
- Loss of profits, data, or business opportunities
- Damages arising from misuse of products
- Events beyond our reasonable control (force majeure)
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force.
Questions About These Terms?
If you have questions about these terms and conditions, please contact us:
Email: Sales@SplendidCasa.uk
Phone: 0207 101 3408
Address: London, UK