Returns Policy

Our 30-Day Return Promise

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund.

Return Conditions

• Items must be unused and in original packaging
• Returns must be initiated within 30 days of delivery
• Original receipt or order confirmation required
• Customer is responsible for return shipping costs unless item is defective

How to Return

1. Contact us at Sales@SplendidCasa.uk with your order number
2. We'll provide a return authorization and instructions
3. Package items securely and include return authorization
4. Send to our returns address (provided with authorization)

Refund Timeline

Once we receive your return, we'll inspect the items and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange free return shipping and provide a full refund or replacement at no cost to you.